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We do not offer refunds; only exchanges within 5 days of receiving your package. The hair must be in the exact condition received with all tags and/or labeling attached.

Orders cannot be altered or changed once your payment is complete.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at candybellahairco@gmail.com for further details.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.